Privacy Policy

TixMojo is an event management and ticketing platform operated in India, helping event organizers create, manage, and sell tickets for events while providing attendees with a seamless experience to discover and attend events.

This Privacy Policy applies to:

• Our website and mobile applications
• Event organizer and attendee interactions
• Marketing communications and support services

This Policy covers both online and offline interactions with us.

We collect several types of information from and about users of our Services:

a. Information You Provide Directly

When you use TixMojo, you may provide us with:

• Full Name
• Email address
• Phone number
• Billing address and shipping address
• Company name (if applicable)
• Profile photo (optional)
• Payment information (card details processed by third-party processors; we do not store card details)
• Social media profiles (if connected)
• Event preferences and interests
• Communication content (support inquiries, feedback)

b. Information Automatically Collected

When you access our Services, we may automatically collect:

• IP address
• Browser type and version
• Device type and identifiers
• Operating system
• Approximate location data
• Referring URL
• Website interaction data (pages visited, time spent, clicks)
• Access times and dates

c. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and other technologies to collect information about your interactions with our Services for purposes including personalization, analytics, and advertising.

You can manage cookies through your browser settings. Please note that disabling cookies may limit the functionality of our Services.

We use your information to:

• Provide and operate our Services
• Process ticket purchases and transactions
• Manage your account and bookings
• Communicate with you about your account or transactions
• Provide customer support
• Send transactional, marketing, and promotional communications
• Personalize your experience on our platform
• Analyze usage and improve our Services
• Ensure security and prevent fraud
• Comply with legal obligations

We do not sell your personal information. We may share your information in the following situations:

a. With Event Organizers

When you purchase a ticket, your information (name, email, phone number, and any additional fields required by the organizer) will be shared with the organizer of that event.

Organizers may use this information to manage their events and communicate with attendees, subject to their own privacy policies.

b. With Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe, Razorpay, etc.)
• Cloud hosting
• Customer support tools
• Marketing and analytics tools
• Email services

These providers are contractually bound to use your information only to provide services to us.

c. For Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, law enforcement).

d. Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We take reasonable administrative, technical, and physical measures to protect your information, including:

• SSL encryption for data in transit
• Secure cloud hosting environments
• Access controls and authentication
• Regular security audits

However, no internet transmission or electronic storage method is 100% secure. We encourage you to also take precautions to protect your personal data.

We retain your personal information for as long as necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your data is no longer required, we securely delete or anonymize it.

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you
• Correct or update your data
• Request deletion of your data
• Restrict or object to certain processing
• Data portability
• Withdraw consent for processing (where applicable)
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info@tixmojo.com.

TixMojo is based in India. Your personal data may be transferred to, and stored and processed in, India or other countries where we or our service providers operate.

We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

All payments are processed securely through trusted third-party payment processors (such as Stripe, Razorpay). We do not store your full credit card details on our servers.

Payment providers’ use of your data is governed by their own privacy policies.

We use third-party tools (such as Google Analytics, Meta Pixel) to help us understand how users interact with our Services and to serve targeted ads.

You can opt-out of certain tracking technologies as per your browser settings and third-party opt-out mechanisms.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website and update the effective date.

We encourage you to review this Policy regularly.

If you have any questions about this Privacy Policy or your personal data, please contact us at:

TixMojo

• Email: info@tixmojo.com
  
• Phone: +61 483 952 024
  
• Website: https://tixmojo.com